We take care of our customers.

Have questions? We’re here to help. Use the contact information below to get in touch, or use the contact form located to the right of your screen.

MidAmerica Administrative & Retirement Solutions

Administration Office
3003 S. Florida Avenue
Suite 202
Lakeland, Florida 33803-4050
Use this address for FedEx, UPS, or overnight deliveries, excluding plan contributions.

Service Center Hours of Operation

8:30 a.m. – 6:00 p.m. ET Monday through Friday
Phone: 800-430-7999
Fax: 863-686-9727
Email: accountservices@myMidAmerica.com

Contact Information by Plan Type

3121 FICA Alternative Plan
Phone: 800-430-7999

APPLE Plan
Phone: 800-634-1178

Health Reimbursement Arrangements/Flexible Spending Accounts
Phone: 855-329-0095
Fax: 863-577-4460
General Inquiry Email: healthaccountservices@myMidAmerica.com

Special Pay Plan
Phone: 855-329-0097

Mailing Addresses

PO Box 24927
Lakeland, FL 33802-4927

Use for transaction requests, claims correspondence, and trust audit requests related to:

• Health Reimbursement Arrangements
• Flexible Spending Accounts
• Trust Plans

PO Box 149
Lakeland, Florida 33802-0149

Use for all other correspondence, excluding plan contributions.

Use the following addresses only for sending plan contributions (for all plan types).

Regular USPS Mail:

Health Benefit and Retirement Accounts T

PO Box 7411060

Chicago, IL 60674-1060

FedEx, UPS, or overnight deliveries:

Bank of America Lockbox Services

Health Benefit and Retirement Accounts T – Lockbox 11060

540 W. Madison Street, 4th Floor

Chicago, IL 60661