Security Enhancements: MidAmerica Journey

At MidAmerica, we’re committed to protecting the sensitive data of our clients and ensuring that hard-earned benefit funds are safe against external threats.

Part of that ongoing commitment is periodically strengthening safeguards around online account access and electronic transmission of Personally Identifiable Information (PII).

Enhancements to Online Account Access

In addition to logging in with your existing username and password, MidAmerica will be implementing Multi-Factor Authentication (MFA) to further authenticate your identity and keep your account secure. MFA is a common security feature implemented by most financial institutions.

Participant Portal | www.myMidAmericaJourney.com

To keep your account secure, you may be prompted to further validate your identity during high-risk transactions one of the following ways:

  • Security Questions: Answer your established security questions
  • PIN via Text: Enter a unique PIN that’s delivered via text message if you have a valid cell phone number on file through the Journey Employer portal.
  • Pin via Email: Enter a unique PIN that’s delivered via email if you have a valid email address on file through the Journey Employer portal. Please note the email will be delivered from DoNotReply@mymidamerica.lh1ondemand.com.

Examples of the prompts have been provided below:

What’s considered a high-risk transaction?

Each transaction deemed high-risk will be systematically evaluated to determine if additional verification will be required. Common high-risk transactions include:

  • Update username
  • Update password
  • Add or update security questions
  • Add or update email
  • Add or update mobile number
  • Add or update bank account information
  • Update home or mailing address
  • Create or update an HSA distribution (move or distribute funds)
  • Reporting a debit card lost or stolen
  • Issuing a dependent debit card
  • Ordering a replacement debit card
  • Updating a payment method

Employer Portal | www.er.myMidAmericaJourney.com

To keep your account secure, you will be prompted to verify your identity one of three ways when you log in or attempt to change your password:

  • Security Questions: Answer your established security questions
  • PIN via Text: Enter a unique PIN that’s delivered via text message if you have a valid cell phone number on file through the Journey Employer portal.
  • Pin via Email: Enter a unique PIN that’s delivered via email if you have a valid email address on file through the Journey Employer portal. Please note the email will be delivered from DoNotReply@mymidamerica.lh1ondemand.com.

Troubleshooting Common Issues

New processes can take some getting used to and we’re here to answer some of your common questions.

  • You didn’t receive the email with the PIN.
    Be sure to check your junk folder—your unique PIN is sent from DoNotReply@mymidamerica.lh1ondemand.com.
  • You didn’t receive the text message with the PIN.
    Make sure that the phone number is not a land line. Text messages can only be sent to a cell phone number and remember that message and data rates may apply.
  • I received a prompt to contact my service provider.
    Participant portal: Email us at healthaccountservices@myMidAmerica.com or call us at (855) 329-0095
    Employer portal: Contact your Account Manager.

Feedback Survey

Please take a few moments to complete our survey.
Your responses will help us improve our service!

Take Survey

Skip to toolbar