At MidAmerica, we continue to closely monitor the ever-evolving COVID-19 pandemic, keeping the health and welfare of both plan participants and our own employees a top priority. We understand that now more than ever, our mission to take care of those who take care of our communities is crucial. As such, we wanted to provide an update on the actions we’ve taken to ensure plan administration and service remains uninterrupted.
Steps We’ve Taken
MidAmerica employees who are at greater risk for contracting COVID-19 were provided with essential work equipment and began working from home early last week in an effort to comply with social distancing recommendations. Additionally, we made significant investments to enable a large scale, long term work-from-home arrangement for critical function employees. As of Friday, March 20, all associates are prepared to work remotely.
We want to assure you that we will continue to carry out our core business functions and deliver on our service commitments. Our goal is to minimize disruptions, and we are working diligently to triage an increase of incoming requests and refine our remote work processes. We thank you in advance for your patience as we transition, while ensuring our partners, employers and, most importantly, participants continue to receive consistent, reliable service.
The Path Forward
The challenges of COVID-19 mean we’ll potentially navigate high call volume, as well as higher-than-usual claim and distribution activity. However, we’re confident in our ability to provide for both our plan participants and employers. We remain a strong and consistently profitable corporation, and our participant investment accounts are backed by American United Life Insurance Company®, a OneAmerica® company—an A+ rated financial institution by A.M. Best Co.
We’ll continue to closely monitor the situation at hand, all while evaluating additional measures to support our customers, partners, and communities. We’re here to help you through these uncertain times and are available during our normal business hours if you have any questions or concerns.
We greatly appreciate the trust you’ve placed in MidAmerica, and we’ll continue to work tirelessly and safely to care for those who do so much to take care of our communities.
Sincerely,
Jim Tormey
President & CEO
We’re here to help.
If you have questions or need additional support during this time, please contact us using the information below:
Service Center Hours of Operation
8:30 a.m. – 8:00 p.m. ET Monday through Thursday
8:30 a.m. – 6:00 p.m. ET Friday
Phone: 800-430-7999
Fax: 863-686-9727
Email: [email protected]
Contact Information by Plan Type
APPLE Plan
Phone: 800-634-1178
Health Reimbursement Arrangements/Flexible Spending Accounts
Phone: 855-329-0095
Fax: 863-577-4460
Claims and Documentation Submission Email: [email protected]
General Inquiry Email: [email protected]
Special Pay Plan
Phone: 855-329-0097
Employers and Alliance Partners
Please reach out to your dedicated account representative, account manager or our Account Management team by emailing [email protected].