Written by Jim Tormey  |  President & CEO

To say 2020 brought a set of unexpected challenges to the public sector would be an understatement. As the year continues to unfold and the Coronavirus pandemic continues to evolve, we understand the pressure and toll it’s taking—especially on you, the clients we serve.

We founded our business in 1995 to support the public sector, providing guidance and solutions to help you face some of your toughest challenges. We were there for you then and, more than ever, we’re here for you now as we hold true to one of our MidAmerica Core Values: We Take Care of our Customers.

As classrooms reopen, as cities make tough calls on mask ordinances and shut-downs, and as we all remain focused on the wellbeing of those we love, please let me offer a heartfelt THANK YOU for everything you’re doing to keep our communities safe.

Teachers, city workers, public safety employees and countless other public sector workers have faced unprecedented adversity this year yet continue to show up each and every day in service to our communities. Their selfless example fuels and inspires us, and reaffirms our steadfast commitment to being there for you through it all.

Whether you need help retaining employees, are facing seemingly insurmountable budget challenges, or just need advice—we’re here to talk, to listen and to problem solve. We see the incredible work you’re doing every day for our schools, colleges, cities, and communities, and we’re grateful and proud to support you as a trusted partner every step of the way.

Thank you from the MidAmerica team for keeping our worlds moving forward. We’re in this together!


Jim Tormey

We’re here to help.

If you or your participants have questions or need support during this time, we’re here for you. Our hours have not changed and we’re still accessible via phone or email.

Participant Service Hours
Monday through Thursday
8:30 a.m.–8:00 p.m. ET
8:30 a.m.–6:00 p.m. ET
Phone: (800) 430-7999 | [email protected]

For employer-level service, contact your Account Manager by emailing [email protected].

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